How do I?

How to make an appointment

Weekdays 8.00am - 6.30pm

NOTE: We are closed between 1.00pm and 2.00pm each Wednesday afternoon for staff training.

Our practice is part of a local ‘Advanced Access’ project which means that we try and do today's work today and that we actively monitor our demand for appointments. Therefore most of our appointments are offered either for the same day or for the following day with a very limited number that are pre-bookable up to four weeks ahead. We also offer open surgeries on days that we are struggling to meet demand.

You may at times be offered an appointment with a doctor who is not your usual GP. It is always helpful if you can be flexible about whom you see as your preferred doctor may not necessarily be available. Please be assured that all of our doctors will have access to your medical records. Patients requiring an x-ray as a result of an injury such as to the head, or anyone with a wound requiring stitches, should go to the Accident and Emergency Department at Russells Hall Hospital, as we cannot provide such facilities here at the surgery.

Patients between the ages of 16 and 75 and those aged 75 years and over who have not been seen by a doctor or nurse for any reason during the last three years will be offered a consultation if requested by the patient. Please contact the surgery to arrange a suitable appointment.

Telephone Advice

The doctors are more than happy to offer telephone consultations, should you wish to talk to either a doctor or nurse without coming in to the surgery.

Please ring prior to 11.00am to request a telephone consultation. If the doctor is unavailable at that time, the receptionist will take a message and ask the doctor to call you back.

Bear in mind that at other times they may be busy and the receptionist will suggest an alternative time to ring. Interruptions during surgery are upsetting for both doctors and patients and, for this reason, the receptionists have been asked not to disturb consultations with non-urgent telephone calls.

Test Results

Please phone for any results after 2.00pm when the staff will have more time to help you.

Home Visits

If you are too ill to attend the surgery and require a home visit please telephone 01384 371616 before 10.30am. This will help doctors plan their visits for the day.

Please do not request home visits for conditions that can be seen at the surgery as a doctor can see up to five patients in surgery in the time it takes to make one house call. Patients can also be examined more thoroughly in a surgery environment. If you have a temperature or rash, coming to the surgery will do no harm but please inform the receptionist on arrival.

Register

The Practice welcomes new patients that have moved into the practice area.  Please telephone the surgery for further details and to ensure that your address is within practice boundaries.  If you are already registered with another GP within our area but wish to change your doctor.

Please write to the Practice Manager Cathryn Bateman with a full explanation.             

Contact Us

Address:	24 Worcester Street Surgery, Stourbridge, DY8 1AW
Opening Hours	Mon-Fri 8.30am-6.30pm
Telephone Main Surgery	(01384) 371616
No. 1	(01384) 370713
Repeat Prescriptions (Housebound only)	(01384) 371716
Out of Hours	0845 14518000
Fax	(01384) 444310

Map to Worcester Street Surgery

Complaints Procedure

We welcome your comments and suggestions on the facilities and services provided by the Practice.

Should you have any useful suggestions or indeed, any complaints regarding the service we provide, please contact our Practice Manager, Cathryn Bateman who will endeavour to help you.

A copy of our complaints procedure leaflet and complaints form can be viewed below or alternatively a copy can be obtained from Reception.

Complaints Procedure Form